Anthology India is hiring freshers as Associate Support Analyst. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
About Anthology, Inc:
Providing dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
Anthology India Hiring Details:
| Company Name: | Anthology India |
| Company Website: | www.anthology.com |
| Job Role: | Associate Support Analyst |
| Job ID: | 1800 |
| Experience: | 0 – 2 years |
| Salary: | Best In Industry |
| Telegram Group(Mandatory to Join): | Click Here to Join |
| Telegram Group(Free Courses): | Click Here to Join |
| Telegram Group(Govt Jobs India): | Click Here to Join |
| Telegram Group(BBA/MBA): | Click Here to Join |
| Telegram Group(Experienced Jobs): | Click Here to Join |
| Telegram Group(Mechanical Branch): | Click Here to Join |
Job Description:
Anthology is the industry leader in developing web-based learning platforms for the educational community. Our Product Support team has a proven track record of delivering high quality technical support to our customer base. We are looking for a motivated, technically-savvy and customer service-oriented Client Support Specialist to join our Technical Support team.
Primary responsibilities will include:
- Managing resolution of technical issues for a distinct set of clients. Clients are system administrators who provide mission critical services via Anthology e-Learning applications to students and faculty at a wide variety of learning institutions
- Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Anthology products
- Providing excellent client management inclusive of excellent communications, responsive follow-through, and advocacy for client issues within internal departments. The CSS will analyze trends associated with the assigned customer base and report potential areas of risk or reward to Product Support Management. Success criteria are highly focused on customer satisfaction levels
- Prioritizing numerous issues of varying severity, and effectively manages the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both client and appropriate Anthology employees of status of all issues on a timely basis
- Collaborating extensively with peers, Anthology Account Managers, and members of the escalation team including Product Support Engineers and Developers to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
- Analyzing technical trends with Anthology solutions and provide appropriate feedback to Engineering Services and Product Support management
The Candidate:
- Exceptional English listening, written, and oral communication skills
- Freshers with 0 Years of experience. Client facing call center, help desk or technical support environment or equivalent consulting experience
- Strong knowledge of system and database administration principles
- Knowledge of Oracle and MS SQL*Server Database including troubleshooting, configuration, maintenance, and tuning
- Understanding of Internet application technologies including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
- Experience in a self-directed work environment
- Demonstrated ability to research and resolve problems using a variety of resources and tools
Preferred skills/qualifications:
- Bachelor’s degree
How to apply for the Associate Support Analyst position at Anthology?
Apply Link (Anthology Is Hiring Associate Support Analyst): Click Here
Location: Bangalore, IN
*Note: Join our telegram group for more premium job notifications.
WhatsApp Group(Only for Indian Users): Click Here to Join
Facebook Group(Mandatory to Join): Click Here
Join our Telegram group(67,000+ Members: Daily Jobs): Click Here
Join our Telegram group(Free Certification Courses): Click Here
- Thomson Reuters Is Hiring Systems Engineer: Click Here
- Nokia Is Hiring Graduate Engineer Trainee: Click Here
- ServiceNow Is Hiring Software Engineer: Click Here
- Dassault Systemes Is Hiring Web UI Developer: Click Here
- GreyOrange Is Hiring Graduate Engineer Trainee: Click Here
- Adobe Is Hiring Software Quality Engineer: Click Here
- Mastercard Is Hiring Software Engineer: Click Here
- Magna Electronics Is Hiring Software Developer: Click Here
- NatWest Group Is Hiring Software Engineer: Click Here
- Deloitte Off Campus Drive 2022: Click Here
- Accenture Off Campus Drive 2022: Click Here
- Flex Is Hiring Associate IT Engineer: Click Here
- Siemens Is Hiring Associate Software Engineer: Click Here
- GeekyAnts Off Campus Drive 2022: Click Here
- Branch Is Hiring Security Engineer: Click Here
- Amazon Off Campus Drive 2022: Click Here
- Qualcomm Is Hiring Software Engineer: Click Here
- Atos Off Campus Drive 2022: Click Here
- Samsung Is Hiring Software Engineer: Click Here
- GlobalLogic Off Campus Drive 2022: Click Here
- GeekyAnts Off Campus Drive 2022: Click Here
- BlackLine Is Hiring Associate DevOps Engineer: Click Here
- Applied Materials Is Hiring Java Developer: Click Here
- Autodesk Is Hiring Software Engineer: Click Here
- Eaton Is Hiring Associate Engineer: Click Here
