CGI India is hiring candidates as Technical Analyst. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
About CGI, Inc:
CGI Inc., also known as CGI Group Inc., is a Canadian multinational information technology consulting and systems integration company headquartered in Montreal, Quebec, Canada. CGI originally stood for “Conseillers en Gestion et Informatique”.
CGI India Hiring Details:
| Company Name: | CGI India |
| Company Website: | www.cgi.com |
| Job Role: | Technical Analyst |
| Job ID: | J0622-1768 |
| Experience: | NA |
| Salary: | Best In Industry |
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Job Description:
• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.
Required qualifications to be successful in this role (graduation is must)
• Any UG/PG degree.
• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
• Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
• Willingness to work in a 24*7 environment on rotational shifts.
• Ability to think clearly, analyze the problem and take necessary steps to fix the issue
Skills:
- Communication (Oral/Written)
- Customer Service & Support
- Problem Solving/DecisionMaking
How to apply for the Technical Analyst position at CGI?
Apply Link (CGI Is Hiring Technical Analyst): Click Here
Location: Bangalore, IN
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